Tutorials!

Video Tutorials to help you quickly learn how to do a War on Waste Project

The first introductory video describing our platform:

This video overviews how we put the Internet War on Waste Program (eWOW) together.  On the first video of this tutorial series here, we show how the “Cards” of the various workspaces are used to manage the process.  Each Card is one of the 3 panels that are seen in the video.  In one card, we have a display of the video, audio podcasts and documents that are contained in the Introduction section of the program.  Next to it, is a “Card” containing the various training materials of the First Module.  The First Module, in eWOW terminology, contains the materials of the Training sessions that will focus on identifying the Waste that will be worked on.  It will go over the basics of the War on Waste definition of Waste and different Waste examples for the team to digest.  The third “Card” is the place that each team member logs ideas, reacts to other ideas, and generally communicates with other team members and the Team facilitator, a War on Waste Academy provided resource.  The Facilitator will coordinate the various video interactions from this Card and it will be the Facilitators function to ride herd on the team to get the idea submitted, reviewed and approved by the Team sponsor.

 

A video providing an overview of the War on Waste program:

We learned early on that the War on Waste was more that just a lean system to address problems in a business.  It truly was a way to change the thinking of how you manage a company and truly create a “Culture of Innovation”.  And with this discovery, we found ways to teach people not only how to solve problems but how to think and work in this new environment.  So we put together a whole lot of materials to explain all this stuff.  In this Introduction, we have videos that cover a range of Frequently Asked Questions (FAQs) about the process, including discussions of Tribal Knowledge in the War on Waste program.  We have also included a couple of documents providing examples of successful War on Waste Projects and an audio recording of a segment from Len Bertain’s Podcast reading from his most recent book: “How to Win the War on Waste in 90 Days.” We have included the War on Waste example to begin to set an example of the thinking that we require for people when they start to put their effort into presenting their case in the War on Waste Format.

 

A video describing the “How-To” resources materials available for Phase 1, the “Identify Waste” phase:

In this Card, there are a number of videos that explain the details of various aspects of the War on Waste.  The first video is the Training Module for Phase 1 – Identifying a Waste.  This video goes into detail on how you can select the waste that you want to work on.  You will get ideas about how your waste idea might be one of the “Non-Value-Adding” Functions in a company.  You may think that you know the waste that you want to work on but it may be a subset of a bigger waste idea that you can easily work on.  This is not the same as finding the Root Cause of the waste, but rather, really getting a handle on the waste problem that you need to work on.  There are a number of tools that are discussed as well.  We discovered both of the following in our work. The 5/67 Rule is discussed.  It is the highly leveraged subset of the 20/80 Rule.  In 5/67 Thinking, 5% of the cost or effort can generate 67% of the total possible benefit.  When compared to the 80/20 Rule, the 5/67 Rule has 4 times the leverage.  Likewise, the 120/20 Rule of Profits is discussed which is the observation that, in general, 20% of the Products, Salesmen or Customers account for 120% of the Profits.  This rule was shown to us by a consulting friend.  All of these video examples are very powerful supporting materials to help the team members gain knowledge of the eWOW System.

 

A video describing how you actually conduct the War on Waste Phase 1, “Identify Waste” and collaborate with your team:

In this “Card”, the team members will interact with each other as they evolve their thinking about the waste.  As they go thru each Phase of the War on Waste (Identifying waste, assigning a root cause, sizing the waste, providing a solution and its cost, presenting the idea and then implementation and tracking the implementation results over a year) they use this format to communicate.  If participants on a team reach across the globe, this sophisticated “Chat Space” allows users to keep in touch in a real time format with the facilitator as a resource.  When the televideo sessions are held with the facilitator, the sponsor may sit in as either an observer or a participant in the session.  All of these televideo sessions are recorded and archived for later review.  They provide a powerful resource for intracompany tracking of ideas in-process and completed ideas.  And employees who excel at taking ideas to completion can be acknowledged for their positive contributions to the company’s improved profitability resulting from their ideas.  We look at eWOW as a way to manage the innovation cycle at a company.  At the end, each idea is tracked all the way through the process and the information archived for ready access.  We think that eWOW is your way to create the Culture of Innovation.

 

Craig Interviews Len about the War on Waste Process

In this tutorial, Craig interviews Len to get a better understanding of the War on Waste.  The main issue is getting employees to talk.  Len tells the story of the very first class he gave when one employee couldn’t read and he realized she was going to be bored to death sitting in the class for 10 weeks.  So he changed the War on Waste into an interactive process where employees learned to identify problems and then propose solutions all the way through implementation.  Employees have ideas but they don’t have a framework to deal with the problem in a systematic way and that is what we provide.  The other thing that we provide is an environment of No Blame

No blame logo

so that employees can enter ideas into the discussion without fear of reprisal.  That is very important.  At the beginning, most employees don’t believe that for a a minute.  They need to see it in action.  And they will test it.  They will identify a problem that their manager created and see what happens.  But they also look to the facilitators as their implicit support to management.  They have the ear of management.  They are the outsiders that their boss will listen to.  Why on earth would he listen to them.  So we provide a forum for the vetting of ideas.  Our contribution to the team is to help them get real clear about what problem is being solved.  We are good at this and we can make the help make the implementation of the teams solution happen.

 

Len and Craig discuss the role of Facilitators and Pioneers & Settlers on a team

The role of the facilitator as we have designed it in the Internet War on Waste (eWoW) is a high ROI involvement.  The client is not paying for the Facilitator (Consultant) to stand around and listen to the teams discuss a problem.  When they get into a video session, the teams interact with the Facilitator in a highly charged session.  Teams have only a half hour for each of the 6 sessions.  The first 4 are the key ones as they involve the action that brings the idea to the presentation stage of the program – Session 5.  In each of these sessions, the Facilitator uses his/her experience and guides the team through all 6 phases until the idea has been implemented and the monthly posted results published for a year on the eWoW system.  During the team sessions, the facilitator has to deal with team dynamics and that is complicated by the different personalities involved.  We have developed a simple way to categorize people.  We say that team members are either pioneers or settlers.  There is no shame in being either.  It just provides us a way to judge the difficulties that a team may have if all the members are pioneers.  Pioneers are usually stubborn and when you put 4 of them on a team and ask them to come up with a single problem to present, it can get nasty.  So we recommend teams to be balanced more in the favor of settlers – they get things done.  We have an advantage in eWoW in that team members are not randomly selected as we do in class room War on Waste programs.  But, do not fear, the facilitator is more than able to deal with these differences.