Using World Class Problem Solving to Maximize Business Results – We Show You How

Internet Problem Solving

Our online Problem Solving service is delivered globally to participants over a secure video-teleconferencing approach.  The team of 4 to 6 people tackle a specific problem with the aid of our expert facilitator.  They work through a problem online using our 6-phase process, each phase guided by a one-hour video conferencing session.

Executive Level Training

Our team trains your business leaders in how to apply our World Class Problem Solving approaches to your business.  Problem to be solved, ideas, and developed solutions will be captured in these customized sessions conducted onsite with the key Executives. It is highly interactive and challenging.

C-Level Executive Coaching

We provide coaching to C-level executives to help them solve problems, drive results, and improve their businesses.  These are usually a series of one-on-one meetings to help Executives learn the key concepts of sound management and problem-solving geared towards improving business results.

What is World Class Problem Solving? How does it help your business maximize profits?

1. Begin with a Scientific Attitude – No Blame

The best management seeks improvement without reprisal for past errors.  This is a mandate in our World Class Problem Solving approach.  Only in this environment are ideas freely generated and proposed. Responsibility for an existing problem does not matter.

2. Scientific Method – Define the Problem and Gather Data

Most business problems are poorly defined.

The 5/67 Problem Solving approach uses the Scientific Paradigm.  This focus requires a clear definition of a problem and a steadfast commitment to obtain all data that is relevant to the problem.

Analysis prior to a good Definition and Measurement phase is just Guessing and Hoping (i.e. Intuition).

3. Solution Design

We are a problem solving business.  We use a variety of different tools to solve problems, not a fixed approach like Lean Thinking or 6 Sigma .

Our primary focus is 5/67 Thinking, which uses 5% of available resources to get 67% of the possible benefit.  I.e. the efficient solution.

While we started as Toyota Production System experts, we apply a variety of techniques to solve problems.  When a problem is well-defined and relevant measurements are properly obtained, designing a solution to the problem is the creative and fun part of this method.  Analytics, business expertise, experience, and ideas from throughout an organization contribute to excellent solutions.

4. Execution

Every executive and venture capitalist knows that good ideas and good people are not enough.

Projects must be executed well.  Some of our clients are good at this, others not so much.

Our 5/67 Problem Solving approach ensures that project execution targets the 5% of effort that gives 67% of the results.  To do this you need clear Problem Definitions, Measurements, and Solution Designs.  We are experts at this process.

How to Engage with Us

World Class Problem Solving Internet System

  • Facilitated use of our online problem solving system
  • 4 to 6 employees work through a specifically identified problem and solve it, orchestrated by our proprietary problem solving process
  • 6 video facilitation sessions with one of our skilled problem solver facilitators
  • Present solution to project Champion or CEO
  • All sessions recorded and stored in a secure storage location for later viewing

Executive On-Site Training Workshops

  • World Class Problem Solving training workshop at your facility
  • Teaches Executive and Leaders on the best way to solve problems
  • Learn critical concepts such as No Blame, 5/67 Thinking, Core Competencies and Key Business Processes
  • Solve actual problems during the workshop
  • Contact us for more information:

Executive Coaching

  • Coach and counsel C-level executives to raise their performance and the performance of their team
  • Teach executives how to identify, classify, and approach all types of problems.
  • Our problem-solving techniques yield 50:1 ROI or better
  • Coaching scheduling and support is as-scheduled, customized for your company’s needs
  • Contact us for more information at:

Professional Speaking

  • Craig and Len are available for speaking engagements
  • Suitable for entrepreneurs, executives, and all business leaders
  • Very positive reviews from our lively and interactive presentations
  • Wide variety of audiences from the Fortune 100 and college business schools
  • Contact us for more information at: